• The room price is including city tax. In 2023 this is 6,43% of the room rate + €3 per person per night. The amount of tourist tax for 2024 is not known yet.
• Check in to our hotel is possible when at least one person per room is 18 years or older.
• Children until 2 years old can stay for free in the room when using the existing bedding. Children 3 years and older need their own bed in the room.
• When you book a Non-Refundable rate, it is not possible to cancel or change your booking. You will receive a payment link by email. If you have not made the payment within 24 hours, the reservation will be cancelled automatically.
• When you book the Standard rate with credit card guarantee, you can pay on arrival in the hotel. Accepted payment forms are Visa, Mastercard, American Express and Maestro. Please note we do not accept cash. The credit card provided at the time of booking must be presented at check in and must match the credit card of the guest staying at the hotel. If this is not possible, or if this does not match, the check in may be refused.
• When you book the Standard rate with prepayment, you pay immediately on the website. If the payment is not made, the reservation cannot be completed. Of course, the cancellation deadline stays in force. In case of timely cancellation, the payment will be deposited back immediately.
• Special conditions may apply for groups of 6 rooms or more. We will contact you via email with the payment and cancellation conditions.
• If you book with us, you agree to our terms and conditions, our privacy statement and our house rules. You can read this online on our website: https://xohotels.com/terms-and-conditions/ and https://xohotels.com/privacy-statement-xo-hotels/

Please find below the conditions for cancellations.

Please note that we do not offer a travel insurance. Taking out a travel insurance is your own responsibility and we strongly recommend you to purchase one.

For reservations made with our hotel directly:

• If you have booked the Standard rate, and wish to cancel your reservation, you must inform us of this no later than 2 PM on the day prior to arrival. After this period we will charge the cost of the first night of the reservation on the credit card provided or from the payment already made via payment link.
• If you have booked the Standard rate, and you do not check in at the scheduled date, we will hold your reservation until 11 AM the next day and we will charge the first night.
• If you have made a reservation with the Non-Refundable rate, cancelling or changing is no longer possible. In this case, the entire amount will be charged and there will be no refund of costs already paid.
• If you have booked the Non-Refundable rate and you do not check in at the scheduled date, we will hold your reservation until 11 AM the next day and there will be no refund of costs already paid.

For reservations made with a travel agency or bookings website:

• More information about your cancellation conditions can be found on your confirmation.