• The room price is excluding city tax. During the booking process you can see the price including the city tax at Total price from Step 2. At the confirmation the price including city tax is indicated. In 2021 this will be 6,43% of the room rate + €3 per person per night.
• Check in to a private room is possible only when at least one person per room is 18 years or older.
• Check in to a hostel room is possible only if you are over 18.
• Children until 2 years old can stay for free in the room when using a baby bed or the existing bedding. Children 3 years and older need their own bed in the room.
• When you book a Non-Refundable rate, it is not possible to cancel or change your booking. You will receive a payment link by email. If you have not made the payment within 24 hours, the reservation will be cancelled automatically.
• When you book the Flexible rate with credit card guarantee or the Flexible rate with arrival before 5 PM, you can pay on arrival in the hotel. Accepted payment forms are Visa, Mastercard and Maestro. Please note we do not accept cash. The credit card provided at the time of booking must be presented at check in and must match the credit card of the guest staying at the hotel. If this is not possible, or if this does not match, the check in may be refused
• When you book the Flexible rate with prepayment, you will receive a payment link by email. If you have not made the payment within the deadline (10 AM (Amsterdam time), 1 day prior to arrival), the reservation will be cancelled automatically.
• Special conditions may apply for groups of 12 persons  or more. We will contact you via email with the payment and cancellation conditions.
• If you book with us, you agree to our terms and conditions, our privacy statement and our house rules. You can read this online on our website: https://xohotels.com/terms-and-conditions/ and https://xohotels.com/privacy-statement-xo-hotels/

Please find below the conditions for cancellations.

For reservations made with our hotel directly:

• If you have booked the Flexible rate and wish to cancel your reservation, you must inform us of this no later than 6 PM on the day of arrival. After this period we will charge the cost of the first night of the reservation on the credit card provided.
• If you have booked the Flexible rate and you do not check in at the scheduled date, we will hold your reservation until 11.00 o’clock the next day and we will charge the first night.
• If you have made a reservation with the Non-Refundable rate, cancelling or changing is no longer possible. In this case, the entire amount will be charged and there will be no refund of costs already paid.
• If you booked the Non-Refundable rate and you do not check in at the scheduled date, we will hold your reservation until 11.00 o’clock the next day and there will be no refund of costs already paid.

For reservations made with a travel agency or bookings website:

• More information about your cancellation conditions can be found on your confirmation.